--- title: "Fiberglass Grating Warranty, Payment Terms & Returns" description: "Fiberglass grating warranty, payment terms, Incoterms, insurance and returns for factory-direct orders from China, with published US terms for comparison." url: https://www.strongrate.us/buy-direct/terms-warranty-and-returns/ markdown: https://www.strongrate.us/buy-direct/terms-warranty-and-returns.md published: 2026-10-16 updated: 2026-10-17 --- [Home](https://www.strongrate.us/) › [How buying direct works](https://www.strongrate.us/buy-direct/) › [Terms & warranty](https://www.strongrate.us/buy-direct/terms-warranty-and-returns/) # Fiberglass Grating Warranty, Terms of Sale and Returns _Updated Oct 17, 2026_ The warranty, payment, Incoterm, cancellation and return terms for a factory-direct order are stated in your written quote and order confirmation. For comparison, published US fiberglass grating warranties run from 1 year against latent defects to 3 years from delivery, and published US terms of sale charge restocking fees of 20% or more on returns. ## What does a factory-direct quote state? A term applies to your order only when it is in your written, dated quote and order confirmation (see the [website terms of use](https://www.strongrate.us/terms/)). Grating is made by Nantong Strongrate Co., Ltd. in Nantong, Jiangsu, China, and ships from China. Ask for each of these when you [request a quote](https://www.strongrate.us/request-quote/): - The company that issues the quote, pro forma invoice and order confirmation - Warranty: period, coverage, exclusions and remedy - Payment: deposit and balance, and accepted payment methods - Quote validity and the Incoterm with its named place (FOB, CIF or DDP) - Inspection before loading, and the time to report damage, shortages or defects after delivery - Cancellation and returns - A certificate of insurance (COI), if your company or general contractor requires one, with the coverage and limits you need ## What terms do US fiberglass grating sellers publish? **Published US terms of sale for fiberglass grating (benchmarks, not Strongrate terms)** | Term | What US sellers publish | | --- | --- | | Warranty | 1 year against latent defects to 3 years from delivery [note 1] | | Payment | Credit terms, such as net 30 days, usually only after credit approval [note 2] | | Cancellation | At least 25%, at one grating maker that publishes its terms [note 3] | | Restocking | 20% or more on returned goods [note 4] | _Published terms accessed Oct 15, 2026. A project specification can require its own warranty period, so check Part 1 of your specification._ Notes: 1. Other suppliers’ warranties, shown as benchmarks; Strongrate’s warranty is stated in your quote. 2. Other sellers’ terms, shown as a benchmark; Strongrate’s payment terms are stated in your quote. 3. Another manufacturer’s terms, shown as a benchmark. 4. Other sellers’ terms, shown as a benchmark; Strongrate’s return policy is stated in your quote. ## Which shipping documents come with an order? **Shipping documents for a factory-direct grating order** | Document | What it is for | | --- | --- | | Commercial invoice | US customs entry and duty; FRP grating is classified under HTS 3925.90.00.00 [note 1] | | Packing list | Panel count, sizes and weights per crate for receiving and unloading | | Ocean bill of lading | Release of the container at the US port | | DNV marking and product manual | Each grating of the six DNV-listed models is marked with the brand and fire rating; the manual is supplied | _Agree the HTS code with your licensed customs broker before ordering. See [landed cost, duty and freight](https://www.strongrate.us/buy-direct/landed-cost-duty-and-freight/) and [certifications and test reports](https://www.strongrate.us/about/certifications-and-test-reports/)._ Notes: 1. Classification is decided at entry; confirm it with your licensed customs broker. ## How do inspection and claims work? Count the crates and look for damage when the container is unloaded, note any damage on the delivery receipt, and photograph it before you move the grating. The claims window and remedy are stated in your quote. ## Whose terms apply if we refer you to a US importer? The importer’s. Orders under about 500 sq ft, or needed in under 3 weeks, go to a US stocking importer that sells from its own US stock under its own warranty, payment and return terms; Strongrate is not the seller in that sale. See [fiberglass grating suppliers](https://www.strongrate.us/fiberglass-grating-suppliers/) for how the referral works. ## Frequently asked questions ### Will the factory accept my company’s purchase order terms? Send your terms with your quote request. The terms written into your quote and order confirmation are the ones that apply to the order. ### Can the grating warranty be passed on to the building owner? If your contract requires an owner-assignable warranty, say so in your quote request so the written warranty can address it. ### What ships with DNV type-approved grating? Under DNV Type Approval TAF0000191 Rev. 1, each grating of the six listed models must be marked with the brand and its fire rating, and the manual must be supplied with the product. ## Related pages - [Buying fiberglass grating direct from the factory](https://www.strongrate.us/buy-direct/): How factory-direct buying works for fiberglass grating from Nantong, China: when it fits, FOB, CIF and DDP, container orders, payment, inspection and documents, and how small or urgent orders are routed to US stock. - [Fiberglass grating lead times and MOQ](https://www.strongrate.us/buy-direct/lead-times-moq-and-shipping/): Lead time for factory-direct fiberglass grating by stage, ocean transit from Shanghai to US ports, minimum orders, container loading and how small or urgent orders are routed to US stock. - [FRP grating import duty and landed cost](https://www.strongrate.us/buy-direct/landed-cost-duty-and-freight/): How to estimate the landed cost of FRP grating imported from China: HTS 3925.90 classification, the current China duty stack with its as-of date, tariffs that no longer apply, ocean freight benchmarks and a worksheet. - [Fiberglass grating suppliers in the US](https://www.strongrate.us/fiberglass-grating-suppliers/): How US buyers choose between established grating manufacturers, US stocking distributors and importers, and factory-direct supply from Nantong, with our routing rule for small or urgent orders and a supplier checklist. - [Website terms](https://www.strongrate.us/terms/): Terms of use for strongrate.us: prices shown are indicative and not offers, technical data must be checked by your engineer, how site content may be used, and how terms of sale and governing law are set. **Request a quote:** https://www.strongrate.us/request-quote/ · Order a sample: https://www.strongrate.us/samples/ — Ask for the warranty, payment and return terms with your quote: send drawings or the product, quantity, ZIP code and need-by date. We reply within 1 business day (US Central time) with routing and next steps. ## Sources - [Bedford Reinforced Plastics, Terms of Sale](https://bedfordreinforced.com/terms-of-sale/) (accessed Oct 15, 2026) - [Fibergrate warranty page](https://www.fibergrate.com/warranty/) (accessed Oct 15, 2026) - Published terms of sale of several US FRP grating sellers (not named) (accessed Oct 15, 2026) - [DNV Type Approval Certificate TAF0000191 Rev. 1, conditions (PDF on Strongrate’s ShipServ supplier profile)](https://www.shipserv.com/Shipserv/pages/profiles/261792/certifications/20241010142426209-DNV-GL-Certificate-GRATINGS-Strongrate.pdf) (accessed Oct 15, 2026) --- Fiberglass (FRP) grating made by NANTONG STRONGRATE CO.,LTD in Nantong, China. Products ship from China. Made in Nantong, China · Ships from China · HTS 3925.90.